Support is available for free on our online West Wind Message Board. This site also links to a knowledgebase and makes a great first stop for any questions you might have. In addition to our staff, there's a great community of Web Connection developers and support questions are generally answered within a few hours - often less. To visit the Message Board go to:

http://www.west-wind.com/wwthreads/

Before you post:
Please, double check your code before posting to make sure you didn't overlook something obvious. When you post make sure you provide as much information as possible. Most importantly provide any error information that might be available for the Web Connection classes and Visual FoxPro. Most Web Connection classes have an lError flag and a cErrorMsg property which you can check for failure information. All of this will ensure we can answer your question more efficiently and get you up and running as quickly as possible

Additional Support:
If you require additional personalized support, you can contact West Wind Technologies for paid support via Email or Phone. We also provide customized on-site training and mentoring services. You can contact us for any of these services at:

West Wind Technologies
32 Kaiea Place
Paia, HI 96779
USA

Email: support@west-wind.com
Phone: (503) 914-6335
Fax: (815)572-0619

Please be aware that support is charged at regular consulting rates of $150/hr in half hour increments.

Message Reader

We also provide the very useful West West Wind Message Reader that allows you to download and read/write messages in a rich client environment. The offline reader also consolidates many of the message board tasks such as Chat, Knowledgebase Searches, Bug Reporting into a single organized interface.

The message board provides the following features:

• Post support and general development messages
  
• Search the knowledge base, documentation and white papers
  
• Use the West Wind Wiki interactive knowledgebase application
  
• Access the Chat area to talk with other developers
  
• Post bug reports
  
• Access the latest Foxcentral news in the FoxPro world
  

These resources are very rich and provide you with both researchable material and the ability to ask questions about any problems you might have. The message board is monitored throughout the day and most questions are answered within an hour. Our official support response time is 24 hours weekdays, but most questions are answered within an hour during the day.

The West Wind Message Reader

In addition to the online Web application we encourage you to also use the Offline Message Reader which gives you access to all of these features via a local application. The reader makes it easier to write messages, format them and search and organize messages as well as providing a local searchable database of the message board content.

To run the Message Reader click on the West Wind Message Reader option from the Web Connection menu pad in Visual FoxPro or click on the shortcut in your Task Bar's Web Connection group.

The offline reader allows you to compose and read messages in the rich environment of a GUI application and provides support for creation of rich messages using standard editing features. As the name implies you can read and create messages offline and post them, get more messages when you reconnect. This is ideal for people while travelling or for those that have slow dial up connections. This environment is also much nicer to use than the Web application, so give it a shot.

The West Wind Knowledgebase

Go to the message board and hit the Knowledgebase Link to find our article databases, product information and knowledgebases for information about issues and solutions encountered before.

Reporting Bugs

If you have issues with the product that are outright bugs that cause failures and don't work as described you can use the bug reporting tool which is accessible either from the Message Reader or via the Web Connection menu in Visual FoxPro.

The bug report form asks you create a detailed error report to provide a reproducable scenario.

Please use this form only for problems that are reproducible or are outright bugs. If you're not sure how a feature or command works post a message on the message board. This mechanism is meant to be used as a basic bug tracking mechanism on the message board to allow tracing bugs from submission through resolution via message threads.