All sales are final and no refunds are available on software
purchases since we ship most products with source code. All our software
products are available in fully functional demo versions, so if you're unsure
of a product's feature set please try the demo versions first or
contact us for special arrangements.
You can purchase any product online at the West Wind Web site via secure link in the West
Wind Software Store using your Visa, Mastercard, American Express
cards or PayPal. Be sure to leave an email address which is used to confirm your
registration. Instructions where to download the registered copy of the software
from the Web
will be emailed to you as soon as your credit card is verified. Optional Disk and/or
invoice shipments are available. Note: All documentation is included in Electronic Form
only regardless of physical shipment.
Non-Electronic Orders
We highly encourage online payment by credit card as it is by far the quickest
way for you to receive your products via download. However, you can also purchase
by phone with a credit card payment (VISA/Mastercard/Amex)
by calling (503) 914-6335 or faxing order info to (815) 572-0619.
You can also order by mail with a check drawn on a U.S. bank or an
International Money Order. Send the check or Money Order for the order amount plus $10.00 shipping and handling in the
US/Canada, $20.00 in all other countries. All payments must be made in US Dollars.
Physical submissions can be mailed to:
West Wind Technologies
32 Kaiea Place
Paia, Hawaii 96779
United States
Mail orders are returned by standard US Mail, but you may also
specify an e-mail address to send the program to receive your copy of the software
immediately after processing the order. In order to receive an email notification you must
provide a valid Internet email address. Please don't forget to provide an
email address!
While we prefer payment via our online store and credit cards you can also
purchase using a company Purchase Order. If you must use a
PO, a $15 service charge is applied to the invoice. To get a Quote Request for
Purchase, please visit our store and fill our our
Web Order Form and follow
through the order process. On the payment page select Request for Purchase,
which will generate a printable form you can use as a quote.
You can then file a Purchase Order from your end. Please make sure to
include include a PO number
(your reference), the Purchase Request number from the form above, calculation of any shipping charges, full shipping and
billing addresses if they differ from each other, and an email address for the
recipient
of the software as well as an email address for the purchase agent to receive a PDF invoice. You can
fax the completed PO to (801) 912-2993 or email to
sales@west-wind.com.
Resellers
If you would like to resell any of our products you can apply for a
resale discount if you order 5 or more copies of any of our software
products. This can include
cumulative purchases of any single product. If 5 copies are purchased all at once the
resale discount applies to the 5 copies and any thereafter - if cumulative purchases are
made the discount applies only on the 5th order and any thereafter. The resale discount is
20% of the sales price of each product. To apply please contact Rick Strahl
via email.
Free support is provided for all products on the West Wind Support
Message Board on the West Wind Web site. You can get there by typing http://www.west-wind.com/wwthreads/
into your browser's address line. A Frames capable browser (Microsoft Internet
Explorer 5.0 or later is recommended) is required for the message board. There's also an
offline reader available that makes reading and sending messages
more interactive. We work hard to address any issues via the message board so
please take advantage of this resource.We also provide full featured
support for any application specific issue or issues that can't be resolved
via the message board. Paid Support by phone or email is
billed at $150.00/hr payable by
Credit Card in ½ hour increments.
If you have problems,
questions, comments, suggestions, need custom programming, or application hosting services
you can contact us at the following addresses:
Email:
support@west-wind.com
Web: http://www.west-wind.com/
Phone: (503) 914-6335
IN NO EVENT SHALL THE AUTHOR, OR ANY OTHER PARTY
WHO MAY MODIFY AND/OR REDISTRIBUTE THIS PROGRAM AND DOCUMENTATION, BE LIABLE FOR ANY
COMMERCIAL, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR
INABILITY TO USE THE PROGRAM INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR DATA BEING
RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR LOSSES SUSTAINED BY THIRD PARTIES OR A
FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS, EVEN IF YOU OR OTHER PARTIES
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
