Hi, I'm Rick, and if you've arrived here you are probably curious about the services that I and my company West Wind Technologies offers. In the past I've helped countless customers solve thorny technology problems, integrating a host of different technologies, providing guidance on choosing the right technology as well as providing support to teams in getting up and running with new technologies for the first time. I also frequently provide troubleshooting services when teams get stuck on particular technology issues and get them 'unstuck'. I can provide one-on-one mentoring, pair with you to work through specific problems or build understanding of specific technologies. I can also provide more formal training for larger groups.
I'm here to help! For more information on hiring me, please see the Paid Support section below. Since I live far out of the way in the middle of an ocean, I prefer to work remotely using screen sharing tools, collaboration tools and distributed source control for sharing development work. However if desired, on site arrangements can also be made. Please feel free to contact me using the contact info on this page.
West Wind Technologies offers free support for general purpose questions, bug reports, suggestions and so on on both our Online Message Board and on my GitHub Projects. If you have any questions regarding any of the open source libraries or tools, GitHub is the best place to have a discussion about issues, features, bugs, enhancement requests. For all other products and libraries or for more general conversations and use cases as well as customer specific conversations the message board is the better place. We offer free support for all issues directly related to our libraries and tools, but we reserve the right to defer you to paid support when support issues either get too specialized to your implementation or delve too deeply into special use cases.
Take advantage - it's free
You don't have to be a registered customer to use this free resource! We urge you to take advantage of the free support service that benefits both you as well as the rest of the community that might be lurking.
How to submit a support request
If you submit support questions or bug reports, please take the time to formulate your questions clearly by specifying any errors you see, the code or operations you perform to cause the error, what you're trying to accomplish. Providing a self contained, runnable test case that's cut and paste is ideal. Providing a clear problem report makes resolving issues much easier both for you and us.
Paid Support or Consulting Services
If you need more personalized or in-depth support for your questions, or need direct consulting or mentoring services for your project you can directly set up a consulting session with me using paid support. All direct contact or support, mentoring, training or short term consulting with Rick Strahl via phone, Skype, screen sharing or email is billed at a consulting rate of US $150/hour in half hour increments.
If you want to facilitate remote support sessions, here are the tools I prefer to use for connecting:
- Skype for Voice/Video Calls and basic one way screen sharing
- TeamViewer for collaborative screen sharing
- GitHub or BitBucket for shared code
I'm here to help whether you need a half an hour or a block of 100 hours.
About Rick Strahl
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