Contact Information

You can contact us in a variety of different ways:

Contact Rick Strahl by email:
rstrahl@west-wind.com

Telephone: (sales, consulting or paid support only)
(503) 914-6335

Skype: (sales, consulting or paid support only)
RickStrahl

Fax:
(815) 572-0619

Mailing Address:
West Wind Technologies
32 Kaiea Place
Paia, Hawaii 96779
United States

Social Links:
Rick Strahl's Web Log
Rick Strahl on Twitter

Free Support

We offer free support on our message board where questions are answered by our support staff and the community within 24 hours. In addition, there's peer to peer support and most questions are answered much quicker with almost instant responses to common questions. Forums are offered both for our products and general development topics.

You don't have to be a registered customer to take advantage of this free resource! We urge you to take advantage of this free support service that benefit both you as well as the rest of the community.

If you submit support questions, please take the time to formulate your questions clearly by specifying any errors you see, the code or operations you perform to cause the error, what you're trying to accomplish and if at all possible with a small use case code example that is reproducible independently of your application. Providing a clear problem report makes resolving issues much easier both for you and us.

Free support is offered for most technical questions that are general and applicable to common use cases or would otherwise benefit the user community. However, if your questions are too application specific or very arkane and deeply complex in a specific area, then free support might not apply and you might have to consider paid support.

Paid Support

If you need more personalized or in-depth support for your questions or project, or to talk directly with Rick Strahl you can use paid support. All direct contact or support, mentoring, training or short term consulting with Rick Strahl via phone, Skype or email is billed at consulting  rates of  US$ 150/hr in half hour increments. Rick can provide guidance on architecture, development help on technical issues as well as technical reviews and personalized mentoring by phone, email and TeamViewer/GotoMeeting etc.

We're here to help.

Free Support Web Site:
http://www.west-wind.com/wwThreads/

Product Information:

All information about our products and pricing is available at the following link:
http://www.west-wind.com/pricing.asp

Privacy Policy

For our Privacy Policy please visit the following link:
http://www.west-wind.com/privacypolicy.aspx